All orders of Shisu products are eligible for free replacement, within 10 days of delivery, in an unlikely event of the item being damaged, defective, or a different itemdelivered and Products should be original unused condition.
In order to help you resolve issues with your product, we may contact you to ascertain the damage or defect in the product prior to issuing a replacement. If a defect is determined within 10 days from delivery, you will be directed to keep the item in its original condition, with outer box or case, original accessories, user manual, warranty cards, and other accompaniments in product's original packaging for a successful return pick-up and replacement. However, if the product is used, it will not be covered under the Shisu 10 Days Replacement Policy.
If the replacement is required, it will be done within 7 working days from the date of the intimation has been sent to the Company. If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on Customer Care 9866977066or Email: customersupport@shisu.inwith the following details within 10 days of receiving the product.
- Invoice Number
- Product Name
- Image of the damaged/defective or a different item delivered
- Nature of Complaint
